Clas Ohlson Automates AP with Palette

Hardware store chain Clas Ohlson struggled with an increasing volumes of supplier invoices to process as well as the matching of invoices, purchase orders and goods receipts. The company saw an opportunity to implement an AP automation solution when they changed their ERP to Microsoft Dynamics AX. It marked the beginning of an automation journey.

Jan Skarner, Head of Business Navigation at Clas Ohlson says:

“Palette’s AP automation is a timesaver for us and with the integration of Dynamics AX, we know with certainty that everything works as it is supposed to”

Clas Ohlson is one of Sweden’s most well known hardware store chains and has 200 stores in Sweden, Finland, Norway, Germany and England. The company has had an impressive growth rate driven in part by increased e-commerce revenue.

The company took a big step towards a more modern finance system by replacing its 30 year old ERP, but strong invoice management functionality was missing. Clas Ohlson was looking for a solution that would allow the company to automate new processes on the new ERP over time. After careful evaluation, Palette was selected.

” We had high expectations and they have certainly been met,” says Jan Skarner.

A gradual rollout produces best possible results

Under 2016 började Clas Ohlson med en småskalig utrullning av Palette i England. Lärdomar kunde appliceras för ännu smidigare implementering när Norge, Finland och Tyskland följde under 2017. Den största och mest omfattande delen gjordes i maj 2018 när Clas Ohlson kopplade på även det svenska bolaget.

-Palette är ett otroligt enkelt och användarvänligt system, både att arbeta i och att drifta. Man blir ”superuser” på nolltid. Vi inledde projektet och planerande tillsammans med Palettes personal de första två månaderna innan vi gick live i England. Resten har vi kunnat sköta på egen hand eftersom systemet är så pass lättförståeligt och användarvänligt, säger Jan Skarner. 

Successful 3-way integration between Palette, procurement and Dynamics

Clas Ohlson uses Microsoft AX to procure the products that are directly linked to its business. This system includes a Palette integration for sending and receiving data. According to Jan Skarner, one of the biggest advantages of the entire automation journey is the seamless flow between systems.

“For the procurement invoices, we have an integration solution that is completely phenomenal and which makes it impossible to accidentally pay the wrong supplier or the wrong amount. It became even better than we could have imagined,” says Jan Skarner.

Matching of contracts and indirect procurement

In the spring of 2019, Clas Ohlson plans to expand its Palette functionality by optimizing the process for internal purchases.
Jan Skarner continues:

“The biggest benefit of automating these flows will be the improved structure among indirect procurements. Our highest priority is better control, and to be able to match contracts with purchase orders is the cherry on top.”

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Clas Ohlson

Clas Ohlson was founded in 1918 in Dalarna, Sweden and has over 200 stores in Sweden, Norway, Finland, Germany and England. The company has 5000 employees and revenues of SEK 8 billion.

Asiakas: Clas Ohlson
Toimiala: Reatil
Alue: Sweden, Norway, Finland, Germany and England
Järjestelmä: Microsoft Dynamics AX
Laskuja/vuosi: 100 000
Työntekijöitä: ca 5000
Paletten ratkaisu: Invoice management